June 11-12, 2018 | San Francisco, CA

Think User First When Deploying Technology & Designing Policies

June 11, 2018
3:00pm - 3:30pm
Grand Ballroom

Healthcare security professionals confront this question regularly: How do we safeguard data but also distribute it as widely and responsibly as possible? These two competing interests can sometimes create tension. At the Midwest Health Collaborative, a consortia of six health systems, including the Cleveland Clinic, the answer lies in a team of user-experience designers who consider workflow demands first when deploying technology and designing policies.

In this session, Michael Gold, the collaborative’s vice president of analytics and technology, describes how his team has improved adherence and HIPAA compliance by thinking user-first when implementing policies and procedures.  He’ll also share best practices that other healthcare organizations can put into practice to improve their own compliance.

As Michael will explain, and most attendees will agree, many breaches occur around human error. If improving the user experience decreases the chance of a breach, that’s a big win.


Vice President Analytics & Technology
Midwest Health Collaborative

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