Dr. Sunita Patolia leads the Human-Centered Design team focused on understanding the needs and gaps in our current healthcare services and delivery and create solutions that are tailor-made to solve those problems in a human-centric way. Sunita's role over the last few years at Partners has also involved managing the innovation programs aimed at building a community of cross-functional healthcare professionals to re-imagine the healthcare experience. In her role, Sunita actively designs workshops and experiences that take her team, as well as clinical and non-clinical groups at Partners HealthCare, on an exploration of their own creative confidence while identifying and solving problems together. She has led projects focused on establishing strategic partnerships with healthcare industry partners for designing empathetic patient experience, new product development and user centered experience for care team. Sunita's work combines Design Thinking methodology for problem solving with the Theory U innovation model for mobilizing change within organizations. Dr. Patolia is a Pharmacist who earned her PhD in Cell and Molecular Biology from University of Wisconsin, Madison. Her expertise in innovation models and Action Learning was developed under Dr. Karen Tilstra's tutelage at Advent Health Innovation Lab.