Frictionless Security: Embracing the Era of Consumerism and Convenience

In this last session of the forum, Intermountain Healthcare CISO Karl West describes the tremendous overhaul his security program has undergone over the past few years.

• With the cloud dissolving the perimeter, he relies more on artificial intelligence than technical and physical controls to enforce policy.
• In healthcare, security is often a hated word. West and his team are out to make security “frictionless” – painless and seamless to consumers (AKA patients) and staff, especially clinicians. This means moving to no passwords. No geolocation. No two-factor authentication.
• His first option in mitigating risk? Use existing capabilities, not acquire more software or hardware.
• His team’s first commandment: Understand the business and strategy and enable it.

The forum has covered a lot of ground over two days. In this final session, attendees hear how one organization has begun to put it all together and move security into the new area of consumerism and convenience.